Important Email Security Changes


RTC’s email server has been bombarded by spam (unwanted email from a company, individual, or website) as the result of insecure customer passwords. The spam messages were sent through valid RTC email accounts using passwords that were compromised.


As a precaution to protect your data and our network, we are implementing a password reset to help prevent unauthorized access to RTC customer email accounts. If your password was deemed insecure, you will receive an email from internethelp@restel.com directing you to our secure password change website. PLEASE NOTE: you will need to change your email password on your smart phone or any other devices on which you receive your RTC email.


While we usually do not recommend clicking on links in emails that ask you to change your password or give personal information, we assure you that the process we have set-up is secure. However, in the future, we again advise you not to click on links that are emailed to you asking for your username, password, or other personal information. This process is an exception to the rule.


When selecting a new password, please keep the following in mind.

  • Avoid using simple passwords based on dictionary words
  • Use passwords that contain a mix of letters, numbers, and special characters
  • Never use the same password on multiple sites or services


We value the trust of our customers and apologize for the inconvenience of having to change your password. Ultimately, we believe this simple step will result in a more secure RTC email experience. If you would like additional information, please call us 1.888.862.3115.


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