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RTC Privacy Policy

Your privacy is very important to us.  We want to make your experience on the internet as enjoyable and rewarding as possible, and we want you to use the internet’s vast array of information, tools, and opportunities with complete confidence.  We believe it is important for you to know how we handle the information about you that is received by us when you visit.  Online privacy focuses mainly on the protection of “customer identifiable” information (e.g. name, address, telephone number, email address, etc.) that an individual expects to be kept private.  The following policy serves as a standard for all employees for collection, use, retention and security of nonpublic personal information.

Unsolicited Contact
Unless we specifically disclose it to you at the time of collection, we will not make customer-specific information that is gathered on our site available to unaffiliated organizations for commercial purposes unrelated to the business of RTC.

Collection of Personal Information
We do not collect and then sell, distribute, or exchange personal information with third parties.  In order to comply with the Children’s Online Privacy Protection Act (“COPPA”), RTC does not knowingly collect any information from children under 13.

RTC uses common web site analysis software to monitor our site activity (e.g. number of visits, average time spent on the site, number of page views, methods by which the site was found).  We use this information internally and with our advertisers to better understand our audience, offer more appealing content and continuously improve the user experience.  RTC may make use of a technology called cookies, in order to provide you with customized information for your specific market and to streamline and improve your user experience.

A cookie is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return.  We do not use this cookie to collect any personal information about you or your family.

Some of the information found on a RTC website may be provided and managed by our partners and associates.  There may be instances where personal information that is entered is used by one of our content providers.  In these cases, that information is subject to the privacy policy of that provider.  This RTC website may contain links to other sites.  While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites.

Notification of Changes
RTC reserves the right to change this Privacy Policy at any time and will post any revisions on this site.

Use of Content
You may use, copy and distribute the materials found on this RTC website for personal, noncommercial, informational purposes only.  All copies that you make of the material must bear any copyright, trademark or other proprietary notice located on the site that pertain to the material being copied.

Accepting Cookies
You can order your browser to accept all cookies or to alert you every time a cookie is offered.  Then you can decide whether to accept one or not.

Contacting Us
RTC welcomes your comments regarding this Privacy Policy.  If you have questions about this Privacy Policy or believe that we have not adhered to it, please contact us by writing us at the following address:

RTC
24 Main Street North
PO Box 68
Parshall, ND 58770-0068

Statement of Non-Discrimination

This institution is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.

Customer Proprietary Network Information

Special Notice Regarding Your Account Information

From time to time, RTC changes its service offerings and makes available additional features and services, which may enhance and augment the service to which you are already subscribed. In order for us to determine which customers may benefit from the new services and enhancements, we will use information about your account from our databases, legally referred to as Customer Proprietary Network Information (CPNI) unless you restrict that use in the manner described below. CPNI includes information such as the long distance carrier and calling plan to which you are subscribed, calling features and plans to which you are subscribed, calling patterns and usage of various features, and charges associated with the services you subscribe to. Use of this data will allow RTC to identify service offerings to meet your individual needs.

For this purpose, CPNI data will be used by RTC and its affiliates only. This data will not be shared by RTC with any other outside source except as necessary and required to provide the service(s) to which you are already subscribed, and unless we are legally compelled to do so.

You have the right under federal law to protect the confidentiality of your account information and restrict the use of CPNI data, and we have a responsibility to protect your data. To restrict the use of your CPNI data, you must call the business office toll free at 0811 or 1.888.862.3115 during regular business hours, or email us at rtc@RTC.coop. Your denial or approval for RTC to use this data will not affect the provision of any services to which you subscribe. You may change your decision at any time and your decision will remain valid until you tell us otherwise. Again, we will only use your account information to market other telecommunications services and products RTC offers and no action is required unless you wish to restrict our use of your CPNI. You will still receive monthly bill inserts, newsletters and other publications that are sent to all customers, so that you are kept up to date on what is happening at RTC.

We look forward to being able to serve your telecom needs more efficiently with new and existing products and services based on the information we know about your account.