Services
Phone
*Fee does not include County, State and Federal charges or taxes.
*All materials and labor used inside the premise will be billable above and beyond the activation fee.
Starting at
$22.46*
Per month
Activation: $30.00 / One Time
Included
#900 Restriction
#900 Restriction blocks calls to any 1-900 numbers on your phone line. FREE.
Collect Call Restriction
Collect Restriction stops all incoming collect calls handled by an operator. FREE.
Warm-Line Service
If your telephone is lifted off-hook and normal dialing has not started before a certain time period, a predetermined number is automatically dialed. Warm Line allows a person to knock the phone off the hook in an emergency, assuring them that someone will be alerted to their situation. This feature offers security and peace of mind. FREE.
Power Backup
RTC would like to ensure that our customers are provided reliable backup batteries that allow you to continue to use your home voice services during a power outage. That is why we install a battery backup power for your home voice service, at no charge. The battery backup power source will also be replaced at no charge by RTC when needed. FREE.
3rd Number Restriction
3rd Number Restriction stops calls from being charged to your telephone number from different locations. FREE.
Caller ID Blocking
Caller ID Blocking allows you to block your number when you are making a call. To block your Caller ID: Dial *67 (or dial 1167 on your rotary dial phone) before you dial your outgoing phone number. This will block your number on that one call. FREE.
Toll Restriction
Toll Restriction blocks long distance calls on your line. Toll Free numbers can still be called. FREE.
Extended Area Service (EAS)
EAS allows subscribers in one RTC exchange to call subscribers in another RTC exchange without a long distance charge. To make calls between RTC exchanges, just dial the listed number without the area code. Number listing can be found in the FAQ section on this page.
Extra Features
Account Code Plus
Account Code Plus allows you to limit the amount of long distance minutes being used on a monthly basis. You can assign codes to each person making calls from your number and limit the minutes by code. $3.00/month
Call Forwarding
Call Forwarding allows you to transfer incoming calls to another number of your choice. Call forwarding is great for the business person who wants to catch after-hours business calls at home, or for anyone who doesn’t want to miss an important call. To forward your calls: – Lift the receiver and listen for the dial tone. – Dial “72″ – Depress the # button (with a rotary dial, skip this step and wait for a 4-second pause). – Listen for the dial tone. – Dial the number where you wish your calls forwarded. (Speed Calling codes may be used if you also have this feature.) – When someone answers at the forwarded number, call forwarding is put into effect. – If there is no answer, or the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Call Forwarding feature is in effect. – Once you’ve activated Call Forwarding, the phone will make one short ring each time a call is forwarded. However, you can still make out-going calls from this phone. – If you wish to change the number your calls are being transferred to, just discontinue the first (see below), and redirect your calls using the above steps. To discontinue Call Forwarding: – Lift the receiver and listen for the dial tone. – Dial “73″. – Depress the # button (with a rotary dial, skip this step and wait for a 4-second pause). – Listen for two beeps. Call Forwarding is now discontinued. $1.00/month
Call Forward On Busy
Call Forward on Busy allows your calls to be forwarded to a pre-assigned number when your line is busy. To activate Call Forward on Busy – Dial *90 then the number you want your calls forwarded to. To Deactivate Call Forward on Busy – Dial *91 $1.00/month
Call Waiting
Call Waiting alerts you if you have an incoming call while you’re already on the line. You may then put the first party on hold while you catch your second call. It will greatly reduce missed calls due to a busy phone. Call Waiting Instructions Notification: – A beep tone tells you another call is waiting. Only you hear this tone. – Another reminder tone will be heard 10 seconds later if the waiting call remains unanswered. – The second caller hears the normal ringing tone only. To answer the second call: – Push “flash” or depress the switchhook for about one second to place your first call on hold. – You will automatically be connected to the second caller. To alternate between calls: – By pushing “flash” or depressing the switchhook for about a second, you may alternate between calls. – Each conversation is private and cannot be heard by the other caller. To terminate either call: – Simply hang up. – Your telephone will then ring. – When you answer, you’ll be connected to the other caller. $1.00/month
Fixed Call Forwarding
Fixed Call Forward allows any phone calls received at your number to be forwarded to a different number of your choice. To activate Fixed Call Forward: – Lift the receiver and listen for the dial tone. – Dial *68. – Your calls will now be forwarded to the number you chose. To deactivate Fixed Call Forward: – Lift the receiver and listen for the dial tone. – Dial *88. – Your calls will no longer be forwarded. $1.00/month
Selective Call Acceptance
Selective Call Acceptance allows you to create a list of telephone numbers which you want to accept calls from. Callers not on the list will be routed to an announcement informing them their calls are not being accepted at this time. Setting up a list: – Dial *64 (1164 for rotary or pulse phones). – Press #. – Dial the number. – Press # (dial 12 for rotary or pulse phones instead of #). – Your selected calls will have a specialized ring. Call Waiting will have a matching distinctive tone. To access or turn off this feature: – Press *64. Voice prompts will inform you if list is on or off. To turn on or off, dial 3. – One telephone number must be placed in your list to be able to turn on this service. $2.00/month
Selective Call Rejection
Selective Call Rejection allows you to block calls that you do not wish to receive. You must make a list of the numbers that you don’t want to receive calls from. Calls from numbers on this list are routed to a recorded message and your phone does not ring. Setting up a call screening list: – Dial *60 (1160 for rotary or pulse phones). – Press #, dial the number, press # (dial 12 for rotary or pulse phones instead of #). To add the last calling party after receiving an unwanted call (you do not know the number): – Dial *60 (1160 for rotary or pulse phones). – Press # (dial 12 for rotary or pulse phones). – Dial 01, then push # (dial 12 for rotary or pulse phones). To access or turn off service (once list is established): – Press *60. Voice prompts will inform you if your list is on or off. – To turn your list on or off dial 3. – One telephone number must be placed in your list to be able to turn on the service. $2.00/month
Selective Call Forwarding
Selective Call Forwarding allows you to forward certain calls to another number. You create a list of phone numbers that you want forwarded. When someone on your list calls you, his or her call will ring at the forwarded phone. Calls from outside of your list will ring normally. To enter the “forward to” number (1st time): – Listen for dial tone. – Press *63 (1163 for rotary or pulse phones). – Press 3, and then enter the number you’re call forwarding to. – Press #, then 1 to confirm voice prompt (dial 12 for rotary or pulse phones instead of #). To make your list (1st time): – Press #, enter phone number, press #. For subsequent list changes: – Press *63, then #, enter phone number, press #. To access or turn off this feature: – Press *63, listen to prompt to tell if list is on or off. To turn on or off, dial 3. $2.00/month
Three Way Calling
Three-Way Calling lets you turn an everyday two-way phone call into a three-way conversation. To add a third party: – To hold your existing call, depress the switchhook/plunger for about a second. – Dial the third number. (Speed calling codes may be used if you also have this feature). – When the third party answers, you may talk privately before completing your three-way connection. – With the third party on the line, push “flash” or depress the switchhook for a second to add the holding party. – Your Three-Way Call is now in effect. – If for some reason the call to the third party is not completed, push “flash” or depress the switchhook twice to get back to your held party. To disconnect the third party: – Push “flash” or depress the switchhook for about a second. – You will now have only the original party on the line. To disconnect completely: – Simply hang up. – If either of the other two parties hangs up, you can continue to talk to the one remaining. $1.00/month
Anonymous Call Rejection
Anonymous Call Rejection routes any incoming call with a blocked telephone number to a recording. Your phone will not ring. You must have Caller ID in order for Anonymous Call Rejection to work. To use Anonymous Call Rejection: – Listen for dial tone. – Press *77 (1177 for rotary or pulse phone). – Listen for confirmation tone or announcement then hang up. – Caller will hear a message telling them that you are not accepting calls that are blocked. i.e. “Please remove the block and call again.” To cancel Anonymous Call Rejection: – Press *87 (1187 for rotary or pulse phones). – Listen for announcement. $2.00/month
Caller ID
Caller ID allows you to see who is calling before you answer the phone. This feature requires a caller ID telephone. $4.00/month
Cancel Call Waiting
Cancel Call Waiting allows you to disable call waiting so you won’t be disturbed during a very important conversation. This feature is also useful when your computer is utilizing the telephone line. (You must have Call Waiting in order to use Cancel Call Waiting.) To Cancel Call Waiting before calling: – Lift the handset and listen for the dial tone. – Dial the deactivation code “*70″, and listen for a special dial tone. (On a rotary phone, dial “70″ and wait 4 seconds.) – Now, dial the number you wish to call. When you disconnect your call, Call Waiting is automatically reactivated. To Cancel Call Waiting during a call: – You must have Three-Way-Calling to Cancel Call Waiting during a call. – Place your current call on hold by pushing “flash” or depressing the switchhook for one second. – Listen for the dial tone, then dial “*70″. (On a rotary phone dial “70″ and wait four seconds.) – Listen for a special “beep-beep” tone then push “flash” or depress the switchhook for one second and return to your call. – When you disconnect your call, Call Waiting is automatically reactivated. $1.00/month
Distinctive Ring
Distinctive Ring allows you to add another telephone number to your existing line and it will have a different ring. Distinctive Ring is great for use with a fax machine or as a teen line. $2.00/month
Priority Ringing
Priority Ringing allows you to create a list of important numbers that will be recognized by a special ring. If you have Call Waiting your Call Waiting calls also have a distinct tone. Setting up a list: – Dial *61 (1161 for rotary or pulse phones). – Press #, dial the number, press # (dial 12 for rotary or pulse phones instead of #). To access or turn off this feature: – Press *61. – Voice prompts will inform you if list is on or off. – To turn on or off, dial 3. – One telephone number must be placed in your list to be able to turn on this service. $2.00/month
Last Call Return
Last Call Return allows you to call back the phone number that just called you.
To dial the last number that called you:
-Listen for dial tone.
-Dial *69. You will hear a message describing the steps required to complete the callback.
If the line is busy:
-You will hear a message telling you the line is busy and how to proceed.
-Hang up.
-Your phone will continue to place the call every minute up to 30 minutes.
-A distinctive callback ring alerts you when the line becomes available.
-Lift the handset and wait for the called party to answer.
To cancel:
-Listen for dialtone.
-Dial *89. You will hear a recording advising you that Last Call Return is deactivated.
-Hang up.
To dial the last number that called you:
-Listen for dial tone.
-Dial *69. You will hear a message describing the steps required to complete the callback.
If the line is busy:
-You will hear a message telling you the line is busy and how to proceed.
-Hang up.
-Your phone will continue to place the call every minute up to 30 minutes.
-A distinctive callback ring alerts you when the line becomes available.
-Lift the handset and wait for the called party to answer.
To cancel:
-Listen for dialtone.
-Dial *89. You will hear a recording advising you that Last Call Return is deactivated.
-Hang up.
$1.00/month
Speed Calling 8
Speed Calling 8 allows you to call up to 8 of your most frequently dialed numbers just by dialing a one-digit code. To establish your speed calling list: – Lift the receiver and listen for the dial tone. – Dial “74″. – Depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause). – Listen for the dial tone. – Dial one of the 8 one-digit access code numbers (2-9). – Dial the number you wish to speed code. (For long distance entries, dial “1″ and the area code before the number). – Depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause). – Listen for the confirmation tone to indicate your Speed Calling number is established. – At any time you may repeat this process for each number you wish to speed code, assigning each a different code number. To use your Speed Calling feature: – Lift the receiver and listen for the dial tone. – Dial the appropriate one-digit access number (2-9). – Push the # button. (With a rotary dial phone, skip this step and allow a 4-second pause for your number to be connected). To change your Speed Calling list: – Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number. $1.00/month
Speed Calling 30
Speed Calling 30 allows you to call up to 30 of your most frequently dialed numbers just by dialing a one-digit code. To establish your Speed Calling list: – Lift the receiver and listen for the dial tone. – Dial “75″. – Depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause.) – Listen for the dial tone. – Dial one of the 30 two-digit access code numbers (20-49). – Dial the number you wish to speed code. (For long distance entries, dial “1″ and the area code before the number.) – Depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause.) – Listen for the confirmation tone to indicate your Speed Calling number is established. – At any time you may repeat this process for each number you wish to speed code, assigning each a different code number. To use your Speed Calling feature: – Lift the receiver and listen for the dial tone. – Dial the appropriate two-digit access number (20-49). – Push the # button. (With a rotary dial phone, skip this step and allow a 4-second pause for your number to be connected.) To change your Speed Calling list: – Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number. $2.00/month
Voice Mail
Voice Mail provides your own personal answering service. It’s more reliable than an answering machine and it’s easy to access when you are away from home. All messages are of great voice quality giving you the caller’s number and the date and time the call was received. There is no equipment to buy. Pick from the following three Voice Mail packages. Gold: (Also available in all RTC bundles at no additional charge) E-mail Notification Up to 6 Sub-mailboxes Up to 3 Associated Numbers Up to 3 Message Waiting Indication (MWI) Numbers Outdial Multiple Greetings Up to 80 Messages 30 minutes of Mailbox Time 60 Seconds for Each Message Saves New Messages for 30 Days Stores Saved Messages for 61 Days Silver: Up to 3 Sub-mailboxes 1 Associated Number 1 Message Waiting Indication (MWI) Number Up to 60 Messages 20 Minutes of Mailbox Time 60 Seconds for Each Message Saves New Messages for 30 Days Stores Saved Messages for 61 Days Bronze: Up to 40 Messages 10 Minutes of Mailbox Time 60 Seconds for Each Message Saves New Messages for 30 Days Stores Saved Messages for 61 Days Feature Descriptions: Sub-Mailbox Each user on a telephone line can have their own voice mailbox. The caller gets a message such as: “You have reached the Johnson house. Press 1 to speak to John, 2 to speak to Jane, etc.” Each sub-mailbox has its own PIN to ensure privacy. Associated Numbers Multiple phone numbers can share the same voice mailbox. MWI Numbers Message Waiting Indication (MWI) numbers are phone numbers that are notified when a new voice mail message is recorded. By default, the subscriber’s number is set as the MWI number. E-mail Notification When you receive a voice mail message you will also receive the message at your email address. Outdial This allows the caller listening to a voice mail greeting to transfer to another pre-programmed number. For example, “Leave a message or press ’0′ (zero) to be connected to my cell phone.” Mutliple Greetings Subscribers may record up to ten different greetings and select the active greeting. With this feature, subscribers can record a regular greeting and an ‘out of office’ greeting. Message Forward Allows you to forward a message from your mailbox to someone else’s mailbox. Gold $5.00/month Silver $4.00/month Bronze $3.00/month
More Options
NDLD
RTC provides locally-owned long-distance service through North Dakota Long Distance. By choosing NDLD, you’ll earn capital credits on long-distance dollars, and your toll will be added to your RTC bill, providing you the convenience of one bill.
Sensaphones
Watch your home or business when you are away. Monitor power failures, sound levels, temperatures, flooding, home entry, motion, and more! Protect your home while you are away!
Relay System
Relay is a free service that provides full telephone accessibility to people who are deaf, hard-of-hearing, deaf-blind, and speech-disabled.
Assistance Program
Lifeline
Starting at
$25.00*
Per month
Activation: $30.00 / One Time
Included
#900 Restriction
#900 Restriction blocks calls to any 1-900 numbers on your phone line. FREE.
Collect Call Restriction
Collect Restriction stops all incoming collect calls handled by an operator. FREE.
Warm-Line Service
If your telephone is lifted off-hook and normal dialing has not started before a certain time period, a predetermined number is automatically dialed. Warm Line allows a person to knock the phone off the hook in an emergency, assuring them that someone will be alerted to their situation. This feature offers security and peace of mind. FREE.
Power Backup
RTC would like to ensure that our customers are provided reliable backup batteries that allow you to continue to use your home voice services during a power outage. That is why we install a battery backup power for your home voice service, at no charge. The battery backup power source will also be replaced at no charge by RTC when needed. FREE.
3rd Number Restriction
3rd Number Restriction stops calls from being charged to your telephone number from different locations. FREE.
Caller ID Blocking
Caller ID Blocking allows you to block your number when you are making a call. To block your Caller ID: Dial *67 (or dial 1167 on your rotary dial phone) before you dial your outgoing phone number. This will block your number on that one call. FREE.
Toll Restriction
Toll Restriction blocks long distance calls on your line. Toll Free numbers can still be called. FREE.
Extended Area Service (EAS)
EAS allows subscribers in one RTC exchange to call subscribers in another RTC exchange without a long distance charge. To make calls between RTC exchanges, just dial the listed number without the area code. Number listing can be found in the FAQ section on this page.
Extra Features
Account Code Plus
Account Code Plus allows you to limit the amount of long distance minutes being used on a monthly basis. You can assign codes to each person making calls from your number and limit the minutes by code. $3.00/month
Call Forwarding
Call Forwarding allows you to transfer incoming calls to another number of your choice. Call forwarding is great for the business person who wants to catch after-hours business calls at home, or for anyone who doesn’t want to miss an important call. To forward your calls: – Lift the receiver and listen for the dial tone. – Dial “72″ – Depress the # button (with a rotary dial, skip this step and wait for a 4-second pause). – Listen for the dial tone. – Dial the number where you wish your calls forwarded. (Speed Calling codes may be used if you also have this feature.) – When someone answers at the forwarded number, call forwarding is put into effect. – If there is no answer, or the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Call Forwarding feature is in effect. – Once you’ve activated Call Forwarding, the phone will make one short ring each time a call is forwarded. However, you can still make out-going calls from this phone. – If you wish to change the number your calls are being transferred to, just discontinue the first (see below), and redirect your calls using the above steps. To discontinue Call Forwarding: – Lift the receiver and listen for the dial tone. – Dial “73″. – Depress the # button (with a rotary dial, skip this step and wait for a 4-second pause). – Listen for two beeps. Call Forwarding is now discontinued. $1.00/month
Call Forward On Busy
Call Forward on Busy allows your calls to be forwarded to a pre-assigned number when your line is busy. To activate Call Forward on Busy – Dial *90 then the number you want your calls forwarded to. To Deactivate Call Forward on Busy – Dial *91 $1.00/month
Call Waiting
Call Waiting alerts you if you have an incoming call while you’re already on the line. You may then put the first party on hold while you catch your second call. It will greatly reduce missed calls due to a busy phone. Call Waiting Instructions Notification: – A beep tone tells you another call is waiting. Only you hear this tone. – Another reminder tone will be heard 10 seconds later if the waiting call remains unanswered. – The second caller hears the normal ringing tone only. To answer the second call: – Push “flash” or depress the switchhook for about one second to place your first call on hold. – You will automatically be connected to the second caller. To alternate between calls: – By pushing “flash” or depressing the switchhook for about a second, you may alternate between calls. – Each conversation is private and cannot be heard by the other caller. To terminate either call: – Simply hang up. – Your telephone will then ring. – When you answer, you’ll be connected to the other caller. $1.00/month
Fixed Call Forwarding
Fixed Call Forward allows any phone calls received at your number to be forwarded to a different number of your choice. To activate Fixed Call Forward: – Lift the receiver and listen for the dial tone. – Dial *68. – Your calls will now be forwarded to the number you chose. To deactivate Fixed Call Forward: – Lift the receiver and listen for the dial tone. – Dial *88. – Your calls will no longer be forwarded. $1.00/month
Selective Call Acceptance
Selective Call Acceptance allows you to create a list of telephone numbers which you want to accept calls from. Callers not on the list will be routed to an announcement informing them their calls are not being accepted at this time. Setting up a list: – Dial *64 (1164 for rotary or pulse phones). – Press #. – Dial the number. – Press # (dial 12 for rotary or pulse phones instead of #). – Your selected calls will have a specialized ring. Call Waiting will have a matching distinctive tone. To access or turn off this feature: – Press *64. Voice prompts will inform you if list is on or off. To turn on or off, dial 3. – One telephone number must be placed in your list to be able to turn on this service. $2.00/month
Selective Call Forwarding
Selective Call Forwarding allows you to forward certain calls to another number. You create a list of phone numbers that you want forwarded. When someone on your list calls you, his or her call will ring at the forwarded phone. Calls from outside of your list will ring normally. To enter the “forward to” number (1st time): – Listen for dial tone. – Press *63 (1163 for rotary or pulse phones). – Press 3, and then enter the number you’re call forwarding to. – Press #, then 1 to confirm voice prompt (dial 12 for rotary or pulse phones instead of #). To make your list (1st time): – Press #, enter phone number, press #. For subsequent list changes: – Press *63, then #, enter phone number, press #. To access or turn off this feature: – Press *63, listen to prompt to tell if list is on or off. To turn on or off, dial 3. $2.00/month
Selective Call Rejection
Selective Call Rejection allows you to block calls that you do not wish to receive. You must make a list of the numbers that you don’t want to receive calls from. Calls from numbers on this list are routed to a recorded message and your phone does not ring. Setting up a call screening list: – Dial *60 (1160 for rotary or pulse phones). – Press #, dial the number, press # (dial 12 for rotary or pulse phones instead of #). To add the last calling party after receiving an unwanted call (you do not know the number): – Dial *60 (1160 for rotary or pulse phones). – Press # (dial 12 for rotary or pulse phones). – Dial 01, then push # (dial 12 for rotary or pulse phones). To access or turn off service (once list is established): – Press *60. Voice prompts will inform you if your list is on or off. – To turn your list on or off dial 3. – One telephone number must be placed in your list to be able to turn on the service. $2.00/month
Three Way Calling
Three-Way Calling lets you turn an everyday two-way phone call into a three-way conversation. To add a third party: – To hold your existing call, depress the switchhook/plunger for about a second. – Dial the third number. (Speed calling codes may be used if you also have this feature). – When the third party answers, you may talk privately before completing your three-way connection. – With the third party on the line, push “flash” or depress the switchhook for a second to add the holding party. – Your Three-Way Call is now in effect. – If for some reason the call to the third party is not completed, push “flash” or depress the switchhook twice to get back to your held party. To disconnect the third party: – Push “flash” or depress the switchhook for about a second. – You will now have only the original party on the line. To disconnect completely: – Simply hang up. – If either of the other two parties hangs up, you can continue to talk to the one remaining. $1.00/month
Anonymous Call Rejection
Anonymous Call Rejection routes any incoming call with a blocked telephone number to a recording. Your phone will not ring. You must have Caller ID in order for Anonymous Call Rejection to work. To use Anonymous Call Rejection: – Listen for dial tone. – Press *77 (1177 for rotary or pulse phone). – Listen for confirmation tone or announcement then hang up. – Caller will hear a message telling them that you are not accepting calls that are blocked. i.e. “Please remove the block and call again.” To cancel Anonymous Call Rejection: – Press *87 (1187 for rotary or pulse phones). – Listen for announcement. $2.00/month
Caller ID
Caller ID allows you to see who is calling before you answer the phone. This feature requires a caller ID telephone. $4.00/month
Cancel Call Waiting
Cancel Call Waiting allows you to disable call waiting so you won’t be disturbed during a very important conversation. This feature is also useful when your computer is utilizing the telephone line. (You must have Call Waiting in order to use Cancel Call Waiting.) To Cancel Call Waiting before calling: – Lift the handset and listen for the dial tone. – Dial the deactivation code “*70″, and listen for a special dial tone. (On a rotary phone, dial “70″ and wait 4 seconds.) – Now, dial the number you wish to call. When you disconnect your call, Call Waiting is automatically reactivated. To Cancel Call Waiting during a call: – You must have Three-Way-Calling to Cancel Call Waiting during a call. – Place your current call on hold by pushing “flash” or depressing the switchhook for one second. – Listen for the dial tone, then dial “*70″. (On a rotary phone dial “70″ and wait four seconds.) – Listen for a special “beep-beep” tone then push “flash” or depress the switchhook for one second and return to your call. – When you disconnect your call, Call Waiting is automatically reactivated. $1.00/month
Distinctive Ring
Distinctive Ring allows you to add another telephone number to your existing line and it will have a different ring. Distinctive Ring is great for use with a fax machine or as a teen line. $2.00/month
Priority Ringing
Priority Ringing allows you to create a list of important numbers that will be recognized by a special ring. If you have Call Waiting your Call Waiting calls also have a distinct tone. Setting up a list: – Dial *61 (1161 for rotary or pulse phones). – Press #, dial the number, press # (dial 12 for rotary or pulse phones instead of #). To access or turn off this feature: – Press *61. – Voice prompts will inform you if list is on or off. – To turn on or off, dial 3. – One telephone number must be placed in your list to be able to turn on this service. $2.00/month
Last Call Return
Last Call Return allows you to call back the phone number that just called you.
To dial the last number that called you:
-Listen for dial tone.
-Dial *69. You will hear a message describing the steps required to complete the callback.
If the line is busy:
-You will hear a message telling you the line is busy and how to proceed.
-Hang up.
-Your phone will continue to place the call every minute up to 30 minutes.
-A distinctive callback ring alerts you when the line becomes available.
-Lift the handset and wait for the called party to answer.
To cancel:
-Listen for dialtone.
-Dial *89. You will hear a recording advising you that Last Call Return is deactivated.
-Hang up.
To dial the last number that called you:
-Listen for dial tone.
-Dial *69. You will hear a message describing the steps required to complete the callback.
If the line is busy:
-You will hear a message telling you the line is busy and how to proceed.
-Hang up.
-Your phone will continue to place the call every minute up to 30 minutes.
-A distinctive callback ring alerts you when the line becomes available.
-Lift the handset and wait for the called party to answer.
To cancel:
-Listen for dialtone.
-Dial *89. You will hear a recording advising you that Last Call Return is deactivated.
-Hang up.
$1.00/month
Speed Calling 8
Speed Calling 8 allows you to call up to 8 of your most frequently dialed numbers just by dialing a one-digit code. To establish your speed calling list: – Lift the receiver and listen for the dial tone. – Dial “74″. – Depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause). – Listen for the dial tone. – Dial one of the 8 one-digit access code numbers (2-9). – Dial the number you wish to speed code. (For long distance entries, dial “1″ and the area code before the number). – Depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause). – Listen for the confirmation tone to indicate your Speed Calling number is established. – At any time you may repeat this process for each number you wish to speed code, assigning each a different code number. To use your Speed Calling feature: – Lift the receiver and listen for the dial tone. – Dial the appropriate one-digit access number (2-9). – Push the # button. (With a rotary dial phone, skip this step and allow a 4-second pause for your number to be connected). To change your Speed Calling list: – Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number. $1.00/month
Speed Calling 30
Speed Calling 30 allows you to call up to 30 of your most frequently dialed numbers just by dialing a one-digit code. To establish your Speed Calling list: – Lift the receiver and listen for the dial tone. – Dial “75″. – Depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause.) – Listen for the dial tone. – Dial one of the 30 two-digit access code numbers (20-49). – Dial the number you wish to speed code. (For long distance entries, dial “1″ and the area code before the number.) – Depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause.) – Listen for the confirmation tone to indicate your Speed Calling number is established. – At any time you may repeat this process for each number you wish to speed code, assigning each a different code number. To use your Speed Calling feature: – Lift the receiver and listen for the dial tone. – Dial the appropriate two-digit access number (20-49). – Push the # button. (With a rotary dial phone, skip this step and allow a 4-second pause for your number to be connected.) To change your Speed Calling list: – Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number. $2.00/month
Voice Mail
Voice Mail provides your own personal answering service. It’s more reliable than an answering machine and it’s easy to access when you are away from home. All messages are of great voice quality giving you the caller’s number and the date and time the call was received. There is no equipment to buy. Pick from the following three Voice Mail packages. Gold: (Also available in all RTC bundles at no additional charge) E-mail Notification Up to 6 Sub-mailboxes Up to 3 Associated Numbers Up to 3 Message Waiting Indication (MWI) Numbers Outdial Multiple Greetings Up to 80 Messages 30 minutes of Mailbox Time 60 Seconds for Each Message Saves New Messages for 30 Days Stores Saved Messages for 61 Days Silver: Up to 3 Sub-mailboxes 1 Associated Number 1 Message Waiting Indication (MWI) Number Up to 60 Messages 20 Minutes of Mailbox Time 60 Seconds for Each Message Saves New Messages for 30 Days Stores Saved Messages for 61 Days Bronze: Up to 40 Messages 10 Minutes of Mailbox Time 60 Seconds for Each Message Saves New Messages for 30 Days Stores Saved Messages for 61 Days Feature Descriptions: Sub-Mailbox Each user on a telephone line can have their own voice mailbox. The caller gets a message such as: “You have reached the Johnson house. Press 1 to speak to John, 2 to speak to Jane, etc.” Each sub-mailbox has its own PIN to ensure privacy. Associated Numbers Multiple phone numbers can share the same voice mailbox. MWI Numbers Message Waiting Indication (MWI) numbers are phone numbers that are notified when a new voice mail message is recorded. By default, the subscriber’s number is set as the MWI number. E-mail Notification When you receive a voice mail message you will also receive the message at your email address. Outdial This allows the caller listening to a voice mail greeting to transfer to another pre-programmed number. For example, “Leave a message or press ’0′ (zero) to be connected to my cell phone.” Mutliple Greetings Subscribers may record up to ten different greetings and select the active greeting. With this feature, subscribers can record a regular greeting and an ‘out of office’ greeting. Message Forward Allows you to forward a message from your mailbox to someone else’s mailbox. Gold $5.00/month Silver $4.00/month Bronze $3.00/month
More Options
Conference Calls
Conference calling allows customers to save time and money by holding meetings over the phone. It also requires less travel during unpredictable winter weather. Conference calls can be used for business meetings as well as personal projects such as planning family reunions and other special events.
$10 set-up fee
25¢/minute*
Up to 28 attendees
*(per attendee)
* If you are outside the local calling area, long distance charges may apply. RTC can set-up a toll-free number for your attendees to use at a rate of 50¢ per minute, per attendee.
Business Phone Systems
YOUR BUSINESS COMMUNICATION SOLUTION
Enjoy dependable, efficient business communication and enhanced productivity
with Managed Voice Service from RTC. We offer trustworthy, basic, and advanced
phone systems to provide your business with reliable and secure communication
capabilities.
Support & FAQs
Is RTC Networks an equal access company?
Yes.
Equal Access means you have the ability to select the long distance carrier of your choice. All RTC exchanges are equal access exchanges for all jurisdictions. This means all RTC subscribers have the ability to choose a primary long distance carrier by jurisdiction.
Your primary carrier becomes your “1+” carrier and “1+” equal access will provide you with simplicity in dialing your long distance calls. No matter which long distance company you choose, calls may be completed by simply dialing the digit ‘1’ followed by the called party’s area code and telephone number. Subscribers can have one long distance carrier for each jurisdiction, e.g. one carrier can be chosen for interlata calls and the same or a different carrier for intralata calls.
1+ Equal Access Most Frequently Asked Questions
1. Why do I have to choose a long distance company to place my calls?
The restructuring of the telephone industry has introduced competition into the long distance calling arena. Multiple companies are interested in providing you with the “1+” long distance service.
2. How do I designate a company as my “1+” long distance toll provider?
Contact the RTC Business Office at (701) 862-3115
3. How will “1+” Equal Access benefit me?
“1+” Equal Access will provide you with simplicity in dialing your long distance calls. No matter which long distance company you choose, calls may be completed by simply dialing the digit “1” followed by the called party’s area code and telephone number.
4. Are all of my long distance calls affected?
Yes. Equal Access applies to interlata calls and intralata calls.
5. What should I consider when making my selection of a long distance company?
Most of the companies have slightly different rate structures. By examining your specific long distance calling requirements, you will be able to choose the company that can best serve your needs. To learn more about the rates of the long distance companies, contact the companies directly.
6. How much will it cost me to make my selection?
There is no initial cost to you to have the long distance company of your choice connected to your telephone line. Once you have made a selection, however, any further change will require a service charge.
7. What happens if I don’t choose?
If the subscriber doesn’t choose at the time of application then they will not be able to make long distance calls.
8. Will I receive more than one bill?
In some cases you could receive more than one telephone bill. That would depend upon your selected long distance company’s billing arrangement. RTC bills only for NDLD (North Dakota Long Distance).
9. Can I notify the long distance company of my choice instead of the local telephone company?
Yes, but to ensure that your choice is recorded accurately it is worth the extra call to RTC.
Power Backup Disclosure for Landline Phone Service
Provided with Fiber Optics
Your home phone service is provided with our state-of-the-art fiber optic network, and it requires A/C electric power to operate. To avoid a disruption of home voice service during a power outage – and to maintain the ability to connect to 911 emergency services, RTC will install, or have previously installed, the battery backup power at this location.
Where to Obtain Your Battery Backup
RTC would like to ensure that our customers are provided reliable backup batteries that allow you to continue to use your home voice services during a power outage. That is why we install a battery backup power for your home voice service, at no charge. The battery backup power source will also be replaced at no charge by RTC when needed.
What Your Backup Battery Can (and Can’t) Do for You
The battery installed by RTC is a Backup unit and expected to last at least 8 hours on standby power. That means the backup battery should give you approximately 6 hours of talk time. If you live in a multiple dwelling unit (MDU), your backup battery may be in a shared location. If you live in a MDU and want to know where your battery backup is located, contact RTC for location information. In an MDU situation, voice talk time may vary. Our backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices, routers and other equipment will not run on a home phone backup battery. Our backup battery does not provide power to any cordless telephones. In the event of a power outage, your cordless phones will not work. To have voice service you will need a standard, corded phone hooked up to a phone jack.
Instructions for Proper Care and Use of Your Battery
RTC installs the battery according to manufacturer’s specifications. Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 41°F and below 104°F. They will not last forever and should be replaced when your device starts to make a beeping sound, and/or the indicator light is no longer green. This indicates that the battery is depleted and must be replaced. You will need to contact RTC at 701-862-3115 when your battery needs to be replaced.
Contact Information for Battery Power Backup
If you have any questions regarding your battery power backup, please contact RTC at 701-862-3115 or email us at service@restel.com.
How to Submit a Trouble Ticket
If you’re having issues with any of your RTC services, please call our office immediately at 888.862.3115. Many times, customers will tell us they’ve been experiencing troubles for days, weeks, or even months. By waiting to call us, they experience a longer period of technical difficulties than is necessary. Remember, RTC typically does not know you’re having an issue until you informs us.
RTC’s business hours are Monday through Friday, 8:00 am to 4:30 pm. RTC does have an after-hours answering service that can troubleshoot email and Internet troubles over the phone. We also have technicians on call for emergency situations. If it’s not an emergency, we can try to fix the service issue over the phone. If the problem cannot be resolved over the phone, we’ll send out a technician the next business day.
When you call to report a technical issue after hours, please provide the following information so we can help you in a timely manner:
- Name
- Home telephone number
- Cell phone number
- Account number
If you’re not available when we return your call, we’ll leave you a message if possible. (Sometimes when we call cell phone numbers, the mail box is full or not set up, and we can’t leave a message.)
Phone Book
Prices Vary
The Northwest North Dakota Telephone Directory is the official directory for RTC’s service area. RTC subscribers receive a FREE copy in the mail in the late summer. The book is a good resource for any questions about your cooperative and the services RTC offers.
Directory Listings
RTC subscribers are automatically listed in the telephone directory. Your first listing in the directory is free. Additional directory options include:
Unpublished Number
Your telephone number is not listed in any telephone directory and no one calling Directory Assistance will get your number.
Administration Fee: $10.00
Monthly Charge: $1.00
Unlisted Number
Your telephone number is not listed in any telephone directory, but anyone calling Directory Assistance can get your number.
Administration Fee: $10.00
Monthly Charge: $ .50
Extra Listing
If you would like your phone number listed under two different names, you can get an Extra Listing. For Example, you and your roommate would both like your names listed with the same phone number.
Administration Fee: $10.00
Monthly Fee: $1.00
Foreign Listing
A Foreign Listing allows you to have your number listed in a directory other than the directory of your local telephone provider. For example, you live in Plaza and you also want your number listed under Berthold.
Administration Fee: $10.00
Monthly Fee: $2.00
Directory Assistance
80¢ per call
Dial 411 to get any number anywhere in America and get connected. It is a quick and easy way to get:
Local listings
National listings
Canadian listings
800 numbers
Toll charges may apply to calls connected outside your service area. Local call completion may not be available in all areas.
Manage Your RTC Account Online With SmartHub
You’ve probably heard many times that switching to SmartHub is good for the environment by reducing paper use and saving trees. What you might not realize is just how beneficial SmartHub is in other ways.
SmartHub is a convenient way to access your RTC account and lets you manage all aspects of your account online or on your mobile device.
With SmartHub, you can pay your RTC bills online and receive your monthly statements from us by email, and pay them online with your financial institution in a safe and secure environment.
Not only can you use SmartHub to pay your RTC bills, you can use it to set bill reminders, and contact customer service with any services issues.
Creating a SmartHub account takes less than three minutes. Gain access to your SmartHub account online or on your mobile device with apps available for download for iOS and Android.
For more information on how to set up your free SmartHub account, follow the instructions below or call us at 701.862.3115.
How to Pay Your Bills Using SmartHub
- To access SmartHub, go to RTC.coop and click on “Pay Bill” in the upper right corner or select “Smarthub” from the “My RTC” drop down menu found by selecting the three white lines in the same corner.
- If you were previously signed up for RTC E-Bill, just log-in using your E-Bill username and password.
- If you were not signed up for E-Bill, click on the “New User” link at the bottom of the page and follow the instructions to sign up.
There is also a SmartHub app available for your smart phone and table computers. Once you are logged in to the SmartHub website click on links at the left to download the app for your particular device.
Robocalling Mitigation
RTC Networks knows it’s annoying to receive unwanted, nuisance calls and even worse to be plagued by illegal robocalls to defraud you of your hard-earned money.
To help reduce the number of illegal robocalls that may originate on our network, effective July 1, 2021, RTC Networks has implemented robocall mitigation efforts to monitor our network and verify that calls originating over our network are from legitimate numbers belonging to a valid RTC Networks customer. In line with FCC rules, users of RTC Networks voice services are prohibited from originating illegal and spoofed robocalls with the intent to defraud, cause harm or wrongly obtain anything of value from the recipient of the call. Violation of these terms can result in suspension or termination of the user’s voice telephone service.
For more information on RTC Networks robocall mitigation efforts contact us at 862.3115.
What is a PIC Freeze Request and how do I submit one?
A PIC freeze will prevent a change in your long distance carrier without your consent. Once a PIC freeze is in place, RTC cannot change your interlata or intralata long distance carrier until you personally lift the PIC freeze. To sign up click on the PIC Freeze Request Form below, fill it out, print it and send it to RTC.
Extended Area Service (EAS)
To make calls between RTC exchanges listed below, just dial the listed number without the area code.
Alexander (828)*
Arnegard (586)*
Douglas (529)
Emmet (337)
Garrison (463)
Keene (675)
Kenmare(385)
Makoti (726)
Mandaree (759)
Max (679)
New Town (627)
Norma (467)
Parshall (862)
Plaza (497)
Roseglen (743)
Ross (755)
Ryder (758)
Spencer (848)
Squaw Gap (565, 569)
Watford City (842, 444)*
* At this time, Alexander (828), Arnegard (586), and Watford City (842,444) are also able to call Williston (572, 774, 577) as a local call.
Click here to see a map of our service area.
How do I remove the International Call Block?
Click on the form below, fill it out, print it and send it to RTC.
Do Not Call Registry
Call 1-888-382-1222
To address consumer concerns about unwelcome telemarketing calls, the Federal Communications Commission (FCC) and Federal Trade Commission (FTC) have established a national Do Not Call Registry. The registry applies to all telemarketers (with the exception of certain non-profit and political organizations) and covers both interstate and intrastate telemarketing calls. Commercial telemarketers are not allowed to call you if your number is listed on the registry.
Your registration will not expire. Telephone numbers placed on the National Do Not Call Registry will remain on it permanently due to the Do-Not-Call Improvement Act of 2007, which became law in February 2008. Read more about it at http://www.ftc.gov/opa/2008/04/dncfyi.shtm.
The Do Not Call Registry will not prevent all unwanted calls. It does not cover the following:
Calls from organizations with which you have established a business relationship;
Calls for which you have given prior written consent;
Calls which are not commercial or do not include unsolicited advertisements;
Calls by or on behalf of tax-exempt non-profit organizations.
Consumers may register their residential telephone number on the national Do Not Call Registry at no cost by telephone or on the Internet. To register by telephone, consumers may call 1-888-382-1222. For TTY call 1-866-290-4236. You must call from the phone number you wish to register. You may also register by Internet at https://www.donotcall.gov/. Inclusion of your telephone number on the national Do Not Call Registry will be effective within 30 days following your registration. Please be aware that if you have a wireless phone, you may also register the wireless phone number on the registry.
Telephone Relay Service
Contact RTC Partners
For information on North Dakota’s Relay Service visit their website at www.relaynorthdakota.com or call them at 701.328.2300. For information on North Dakota’s Interagency Program for Assistive Technology (IPAT) visit their website at ndipat.org or call them at 1.800.895.4728.
For information on Montana’s Relay Service visit their website at montanarelay.mt.gov or call them at 1.800.833.8503.
Voice Mail Access/Set-up
Accessing Your Mailbox:
- Dial ✱99
THEN EITHER:
– If using Auto Login and accessing from your home phone, no entry is required,
OR
– If calling from away from home, enter your telephone number, press # when greeting begins. - If requested, enter your password, followed by the # key. Your password will be a default of four zeros (0000) until you change it. For security purposes, we suggest you change your password.
- Main Menu:
Press 1 to retrieve messages,
Press 7 for current date and time, or
Press 9 for mailbox setup.
Note: When you have a new voice mail message, your dial tone will sound like a fast busy signal.
To Set-up Mailbox:
4 Options in Mailbox Set-up Menu:
- Press 1 – Greeting options.
Disregard this step if you choose the default greeting. - Press 2 – Change password.
- Press 4 – Disable/Enable Auto-Login.
- Press ✱ – Return to main menu.
To change or record your greeting:
- Press 1 – Greeting options.
- Press 2 – Save your greeting.
- Press # – End recording function.
- Press 1 – Listen to new greeting.
To create multiple greetings: (Gold Package Only) - Press 5 – Pick a new greeting.
Then choose a new greeting # (2-9). - Press 2 – Record greeting.
- Press # – End recording function.
Repeat steps 5 and 6, choosing a different greeting # each time. - Press 5 – Pick a new greeting.
Then choose the greeting you wish to become active. - Press ✱ – Return to main menu.
To Retrieve Messages:
3 Options in Message Retrieval Menu:
- a. Press 1 – New Messages.
- b. Press 2 – Saved Messages.
- c. Press ✱ – Return to Main Menu.
Listen to messages:
- Press 1 – Play or re-play message.
- Press 2 – Save message and go to next.
- Press 3 – Delete message and go to next.
Undelete Message:
Don’t hang up. Follow the voice prompts to listen to the messages. Once you have played the message you deleted, select proper number. - Press 4 – Save message as new.
- Press 7 – Skip back three seconds.
- Press 8 – Pause or continue message.
- Press 9 – Skip forward three seconds.
- Press ✱– Return to main menu.
To change your password:
- Press 2 – Change your password.
- Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one you will remember.
- To verify, enter your password, followed by the # key.
If you have any questions or if you need additional help call 701.862.3115.
Seasonal Disconnect Plans
RTC offers Winter and Summer disconnect plans. Contact us to place your services on a seasonal disconnect plan.
