3rd Number Restriction

Free

3rd Number Restriction stops calls from being charged to your telephone number from different locations.

Account Code Plus

$3.00/mo

Account Code Plus allows you to limit the amount of long distance minutes being used on a monthly basis. You can assign codes to each person making calls from your number and limit the minutes by code.

Anonymous Call Rejection

$2.00/mo

Anonymous Call Rejection routes any incoming call with a blocked telephone number to a recording. Your phone will not ring. You must have Caller ID in order for Anonymous Call Rejection to work.
To use Anonymous Call Rejection:
-Listen for dial tone.
-Press *77 (1177 for rotary or pulse phone).
-Listen for confirmation tone or announcement then hang up.
-Caller will hear a message telling them that you are not accepting calls that are blocked. i.e. “Please remove the block and call again.”
To cancel Anonymous Call Rejection:
-Press *87 (1187 for rotary or pulse phones).
-Listen for announcement.

Call Forwarding

$1.00/mo

Call Forwarding allows you to transfer incoming calls to another number of your choice. Call forwarding is great for the business person who wants to catch after-hours business calls at home, or for anyone who doesn’t want to miss an important call.

To forward your calls:

-Lift the receiver and listen for the dial tone.

-Dial “72″

-Depress the # button (with a rotary dial, skip this step and wait for a 4-second pause).

-Listen for the dial tone.

-Dial the number where you wish your calls forwarded. (Speed Calling codes may be used if you also have this feature.)

-When someone answers at the forwarded number, call forwarding is put into effect.

-If there is no answer, or the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Call Forwarding feature is in effect.

-Once you’ve activated Call Forwarding, the phone will make one short ring each time a call is forwarded. However, you can still make out-going calls from this phone.

-If you wish to change the number your calls are being transferred to, just discontinue the first (see below), and redirect your calls using the above steps.

To discontinue Call Forwarding:

-Lift the receiver and listen for the dial tone.

-Dial “73″.

-Depress the # button (with a rotary dial, skip this step and wait for a 4-second pause).

-Listen for two beeps. Call Forwarding is now discontinued.

Call Forward On Busy

$1.00/mo

Call Forward on Busy allows your calls to be forwarded to a pre-assigned number when your line is busy.
To activate Call Forward on Busy
-Dial *90 then the number you want your calls forwarded to.
To Deactivate Call Forward on Busy
-Dial *91

Caller ID

$4.00/mo

Caller ID allows you to see who is calling before you answer the phone. This feature requires a caller ID telephone.
Monthly Charge: $4.00

Caller ID Blocking

Free

Caller ID Blocking allows you to block your number when you are making a call.
To block your Caller ID:
-Dial *67 (or dial 1167 on your rotary dial phone) before you dial your outgoing phone number. This will block your number on that one call.

Call Waiting

$1.00/mo

Call Waiting alerts you if you have an incoming call while you’re already on the line. You may then put the first party on hold while you catch your second call. It will greatly reduce missed calls due to a busy phone.

Call Waiting Instructions

Notification:

-A beep tone tells you another call is waiting. Only you hear this tone.

-Another reminder tone will be heard 10 seconds later if the waiting call remains unanswered.

-The second caller hears the normal ringing tone only.

To answer the second call:

-Push “flash” or depress the switchhook for about one second to place your first call on hold.

-You will automatically be connected to the second caller.

To alternate between calls:

-By pushing “flash” or depressing the switchhook for about a second, you may alternate between calls.

-Each conversation is private and cannot be heard by the other caller.

To terminate either call:

-Simply hang up.

-Your telephone will then ring.

-When you answer, you’ll be connected to the other caller.

Cancel Call Waiting

$1.00/mo

Cancel Call Waiting allows you to disable call waiting so you won’t be disturbed during a very important conversation. This feature is also useful when your computer is utilizing the telephone line. (You must have Call Waiting in order to use Cancel Call Waiting.)
To Cancel Call Waiting before calling:
-Lift the handset and listen for the dial tone.
-Dial the deactivation code “*70″, and listen for a special dial tone. (On a rotary phone, dial “70″ and wait 4 seconds.)
-Now, dial the number you wish to call. When you disconnect your call, Call Waiting is automatically reactivated.
To Cancel Call Waiting during a call:
-You must have Three-Way-Calling to Cancel Call Waiting during a call.
-Place your current call on hold by pushing “flash” or depressing the switchhook for one second.
-Listen for the dial tone, then dial “*70″. (On a rotary phone dial “70″ and wait four seconds.)
-Listen for a special “beep-beep” tone then push “flash” or depress the switchhook for one second and return to your call.
-When you disconnect your call, Call Waiting is automatically reactivated.

Collect Call Restriction

Free

Collect Restriction stops all incoming collect calls handled by an operator.

Distinctive Ring

$2.00/mo

Distinctive Ring allows you to add another telephone number to your existing line and it will have a different ring. Distinctive Ring is great for use with a fax machine or as a teen line.

Fixed Call Forwarding

$1.00/mo

Fixed Call Forward allows any phone calls received at your number to be forwarded to a different number of your choice.
To activate Fixed Call Forward:
-Lift the receiver and listen for the dial tone.
-Dial *68.
-Your calls will now be forwarded to the number you chose.
To deactivate Fixed Call Forward:
-Lift the receiver and listen for the dial tone.
-Dial *88.
-Your calls will no longer be forwarded.

Last Call Return

$1.00/Mo

Last Call Return allows you to call back the phone number that just called you.
To dial the last number that called you:
-Listen for dial tone.
-Dial *69. You will hear a message describing the steps required to complete the callback.
If the line is busy:
-You will hear a message telling you the line is busy and how to proceed.
-Hang up.
-Your phone will continue to place the call every minute up to 30 minutes.
-A distinctive callback ring alerts you when the line becomes available.
-Lift the handset and wait for the called party to answer.
To cancel:
-Listen for dialtone.
-Dial *89. You will hear a recording advising you that Last Call Return is deactivated.
-Hang up.

Priority Ringing

$2.00/mo

Priority Ringing allows you to create a list of important numbers that will be recognized by a special ring. If you have Call Waiting your Call Waiting calls also have a distinct tone.
Setting up a list:
-Dial *61 (1161 for rotary or pulse phones).
-Press #, dial the number, press # (dial 12 for rotary or pulse phones instead of #).
To access or turn off this feature:
-Press *61.
-Voice prompts will inform you if list is on or off.
-To turn on or off, dial 3.
-One telephone number must be placed in your list to be able to turn on this service.

Selective Call Acceptance

$2.00/mo

Selective Call Acceptance allows you to create a list of telephone numbers which you want to accept calls from. Callers not on the list will be routed to an announcement informing them their calls are not being accepted at this time.
Setting up a list:
-Dial *64 (1164 for rotary or pulse phones).
-Press #.
-Dial the number.
-Press # (dial 12 for rotary or pulse phones instead of #).
-Your selected calls will have a specialized ring. Call Waiting will have a matching distinctive tone.
To access or turn off this feature:
-Press *64. Voice prompts will inform you if list is on or off. To turn on or off, dial 3.
-One telephone number must be placed in your list to be able to turn on this service.

Selective Call Forwarding

$2.00/mo

Selective Call Forwarding allows you to forward certain calls to another number. You create a list of phone numbers that you want forwarded. When someone on your list calls you, his or her call will ring at the forwarded phone. Calls from outside of your list will ring normally.
To enter the “forward to” number (1st time):
-Listen for dial tone.
-Press *63 (1163 for rotary or pulse phones).
-Press 3, and then enter the number you’re call forwarding to.
-Press #, then 1 to confirm voice prompt (dial 12 for rotary or pulse phones instead of #).
To make your list (1st time):
-Press #, enter phone number, press #.
For subsequent list changes:
-Press *63, then #, enter phone number, press #.
To access or turn off this feature:
-Press *63, listen to prompt to tell if list is on or off. To turn on or off, dial 3.

Selective Call Rejection

$2.00/mo

Selective Call Rejection allows you to block calls that you do not wish to receive. You must make a list of the numbers that you don’t want to receive calls from. Calls from numbers on this list are routed to a recorded message and your phone does not ring.
Setting up a call screening list:
-Dial *60 (1160 for rotary or pulse phones).
-Press #, dial the number, press # (dial 12 for rotary or pulse phones instead of #).
To add the last calling party after receiving an unwanted call (you do not know the number):
-Dial *60 (1160 for rotary or pulse phones).
-Press # (dial 12 for rotary or pulse phones).
-Dial 01, then push # (dial 12 for rotary or pulse phones).
To access or turn off service (once list is established):
-Press *60. Voice prompts will inform you if your list is on or off.
-To turn your list on or off dial 3.
-One telephone number must be placed in your list to be able to turn on the service.

Speed Calling 30

$2.00/mo

Speed Calling 30 allows you to call up to 30 of your most frequently dialed numbers just by dialing a one-digit code.
To establish your Speed Calling list:
-Lift the receiver and listen for the dial tone.
-Dial “75″.
-Depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause.)
-Listen for the dial tone.
-Dial one of the 30 two-digit access code numbers (20-49).
-Dial the number you wish to speed code. (For long distance entries, dial “1″ and the area code before the number.)
-Depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause.)
-Listen for the confirmation tone to indicate your Speed Calling number is established.
-At any time you may repeat this process for each number you wish to speed code, assigning each a different code number.
To use your Speed Calling feature:
-Lift the receiver and listen for the dial tone.
-Dial the appropriate two-digit access number (20-49).
-Push the # button. (With a rotary dial phone, skip this step and allow a 4-second pause for your number to be connected.)
To change your Speed Calling list:
-Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number.

Speed Calling 8

$1.00/mo

Speed Calling 8 allows you to call up to 8 of your most frequently dialed numbers just by dialing a one-digit code.
To establish your speed calling list:
-Lift the receiver and listen for the dial tone.
-Dial “74″.
-Depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause).
-Listen for the dial tone.
-Dial one of the 8 one-digit access code numbers (2-9).
-Dial the number you wish to speed code. (For long distance entries, dial “1″ and the area code before the number).
-Depress the # button. (With a rotary dial phone, skip this step and allow a 4-second pause).
-Listen for the confirmation tone to indicate your Speed Calling number is established.
-At any time you may repeat this process for each number you wish to speed code, assigning each a different code number.
To use your Speed Calling feature:
-Lift the receiver and listen for the dial tone.
-Dial the appropriate one-digit access number (2-9).
-Push the # button. (With a rotary dial phone, skip this step and allow a 4-second pause for your number to be connected).
To change your Speed Calling list:
-Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number.

Three Way Calling

$1.00/mo

Three-Way Calling lets you turn an everyday two-way phone call into a three-way conversation.
To add a third party:
-To hold your existing call, depress the switchhook/plunger for about a second.
-Dial the third number. (Speed calling codes may be used if you also have this feature).
-When the third party answers, you may talk privately before completing your three-way connection.
-With the third party on the line, push “flash” or depress the switchhook for a second to add the holding party.
-Your Three-Way Call is now in effect.
-If for some reason the call to the third party is not completed, push “flash” or depress the switchhook twice to get back to your held party.
To disconnect the third party:
-Push “flash” or depress the switchhook for about a second.
-You will now have only the original party on the line.
To disconnect completely:
-Simply hang up.
-If either of the other two parties hangs up, you can continue to talk to the one remaining.

Toll Restriction

Free

Toll Restriction blocks long distance calls on your line. Toll Free numbers can still be called.

Voice Mail

Gold $5.00/mo
Silver $4.00/mo
Bronze $3.00/mo

Voice Mail provides your own personal answering service. It’s more reliable than an answering machine and it’s easy to access when you are away from home. All messages are of great voice quality giving you the caller’s number and the date and time the call was received. There is no equipment to buy.

Pick from the following three Voice Mail packages.

Gold: (Also available in all RTC bundles at no additional charge)
E-mail Notification
Up to 6 Sub-mailboxes
Up to 3 Associated Numbers
Up to 3 Message Waiting Indication (MWI) Numbers
Outdial
Multiple Greetings
Up to 80 Messages
30 minutes of Mailbox Time
60 Seconds for Each Message
Saves New Messages for 30 Days
Stores Saved Messages for 61 Days

Silver:
Up to 3 Sub-mailboxes
1 Associated Number
1 Message Waiting Indication (MWI) Number
Up to 60 Messages
20 Minutes of Mailbox Time
60 Seconds for Each Message
Saves New Messages for 30 Days
Stores Saved Messages for 61 Days

Bronze:
Up to 40 Messages
10 Minutes of Mailbox Time
60 Seconds for Each Message
Saves New Messages for 30 Days
Stores Saved Messages for 61 Days

Feature Descriptions:
Sub-Mailbox
Each user on a telephone line can have their own voice mailbox. The caller gets a message such as: “You have reached the Johnson house. Press 1 to speak to John, 2 to speak to Jane, etc.” Each sub-mailbox has its own PIN to ensure privacy.

Associated Numbers
Multiple phone numbers can share the same voice mailbox.

MWI Numbers
Message Waiting Indication (MWI) numbers are phone numbers that are notified when a new voice mail message is recorded. By default, the subscriber’s number is set as the MWI number.

E-mail Notification
When you receive a voice mail message you will also receive the message at your email address.

Outdial
This allows the caller listening to a voice mail greeting to transfer to another pre-programmed number. For example, “Leave a message or press ’0′ (zero) to be connected to my cell phone.”

Mutliple Greetings
Subscribers may record up to ten different greetings and select the active greeting. With this feature, subscribers can record a regular greeting and an ‘out of office’ greeting.

Message Forward
Allows you to forward a message from your mailbox to someone else’s mailbox.

Accessing Your Mailbox:

1. Dial ✱99
   THEN EITHER:
   – If using Auto Login and accessing from your home phone, no entry is required,
   OR
   – If calling from away from home, enter your telephone number, press # when greeting begins.
2. If requested, enter your password, followed by the # key. Your password will be a default of four zeros (0000) until you change it. For security purposes, we suggest you change your password.
3. Main Menu:
   Press 1 to retrieve messages,
   Press 7 for current date and time, or
   Press 9 for mailbox setup.
   Note: When you have a new voice mail message, your dial tone will sound like a fast busy signal.

To Set-up Mailbox:

4 Options in Mailbox Set-up Menu:

• Press 1 – Greeting options.
  Disregard this step if you choose the default greeting.
• Press 2 – Change password.
• Press 4 – Disable/Enable Auto-Login.
• Press ✱ – Return to main menu.

To change or record your greeting:

1. Press 1 – Greeting options.
2. Press 2 – Save your greeting.
3. Press # – End recording function.
4. Press 1 – Listen to new greeting.
   
   To create multiple greetings: (Gold Package Only)
5. Press 5 – Pick a new greeting.
   Then choose a new greeting # (2-9).
6. Press 2 – Record greeting.
7. Press # – End recording function.
   Repeat steps 5 and 6, choosing a different greeting # each time.
8. Press 5 – Pick a new greeting.
   Then choose the greeting you wish to become active.
9. Press ✱ – Return to main menu.

To Retrieve Messages:

3 Options in Message Retrieval Menu:

• a. Press 1 – New Messages.
• b. Press 2 – Saved Messages.
• c. Press ✱ – Return to Main Menu.

Listen to messages:

1. Press 1 – Play or re-play message.
2. Press 2 – Save message and go to next.
3. Press 3 – Delete message and go to next.
   Undelete Message:
   Don’t hang up. Follow the voice prompts to listen to the messages. Once you have played the message you deleted,
4. Press 4 – Save message as new.
5. Press 7 – Skip back three seconds.
6. Press 8 – Pause or continue message.
7. Press 9 – Skip forward three seconds.
8. Press ✱– Return to main menu.

To change your password:

1. Press 2 – Change your password.
2. Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one you will remember.
3. To verify, enter your password, followed by the # key.

If you have any questions or if you need additional help call 1-888-862-3115

Warm-Line Service

Free

If your telephone is lifted off-hook and normal dialing has not started before a certain time period, a predetermined number is automatically dialed. Warm Line allows a person to knock the phone off the hook in an emergency, assuring them that someone will be alerted to their situation. This feature offers security and peace of mind.