Services

Internet

GET STARTEDCOMPARE SPEEDS
SELECT WHAT FITS YOUR NEEDS

Internet Packages

Need Wi-Fi? The first step is to determine what internet speed you need. Then decide which Wi-Fi package works best for you!

up to

100

Mbps up/down
Connect multiple devices within your home. Stream HD movies and television using Netflix, Hulu, Amazon Instant Video and other streaming services.

$74.95/mo.

Broadband Internet Only

$54.95*/mo.

*Phone Line Required

up to

250

Mbps up/down
Streaming multiple HD movies and television at the same time. Boost your online gaming advantage with reliable connectivity.

$99.95/mo.

Broadband Internet Only

$79.95*/mo.

*Phone Line Required

up to

500

Mbps up/down
Work from the comfort of your home, including video-conferencing and large data transfers.

$119.95/mo.

Broadband Internet Only

$99.95*/mo.

*Phone Line Required

up to

1Gig

Mbps up/down
For the Power Users! Work with advanced hosting platforms, enterprise applications and other business-oriented tools. Play and share games through online gaming centers.

$169.95/mo.

Broadband Internet Only

$149.95*/mo.

*Phone Line Required

Rates do not include County, State and Federal charges or taxes.

Included Features

Router

Router remains the property of RTC.

Junk Email & Virus Filter

Filter out junk and spam email and stay protected against potential threats.

Extra Features

Extra Emailboxes

Add additional email inboxes to your current email account. $3/month

Static IP

Purchase a static IP address. $7/month

Email Only Account

E-mail Only Accounts are used to send and receive email. This account accesses the internet by dial-up but is not able to surf the web. $5/month

Secure Site 2 Site

Need RTC services at more than one location? Our Secure Site2Site adds security and efficiency. Secure Site2Site is a point-to-point LAN service. Let’s say you have 2 or more locations that need phone, internet, TV, and surveillance camera services. This situation is a good fit for Secure Site2Site, which helps guard against the data security threats of the open internet and provides a reliable, high-speed connection. Secure Site2Site residential service is a Home Network Extension that is available to connect your shop and outbuildings. Contact RTC for details.

Wi-Fi Options

RTC

Basic

Wifi Package
Get RTC’s Basic Wi-Fi which includes an RTC Calix Gigacenter router, installation of the equipment, and a professional technician to set up and test your home network.

$5.00/mo.

Whole Home

Enhanced

Wifi Package
Guaranteed 100% Wi-Fi coverage in your home, including an RTC Calix Gigacenter router and mesh units to enhance your in-home Wi-Fi signal. Our technicians work with you to determine how many units you need, install equipment, set-up, test your network, and connect devices.

Includes TechHome Protect Plus.

$10.00/mo.

Whole Home

Ultimate

Wifi Package
Take our Enhanced Whole Home set-up and make it even better with Ultimate Whole Home Wi-Fi. Which includes everything from our Enhanced package plus access to 24/7 premium technical support.

Includes TechHome Protect Plus Support.

$15.00/mo.

*Restrictions apply. Residential customers only. Requires a 100×100 Mbps speed or higher. Calix 804 Mesh units are the property of RTC. Packages include up to two units, additional units will need to be purchased. Anyone receiving one of these units is subject to $100 penalty if service is discontinued and units are not returned to RTC. Fees and taxes apply. Offer subject to change.

Additional Feature

TechHome

Included with Enhanced and Ultimate Whole Home Wi-Fi Packages
LEARN MORE

Bandwidth Test

RTC Explainer

Not sure what speed you need?

BANDWIDTH CALCULATOR
Assistance Program

Lifeline

LEARN MORE
up to

100

Mbps up/down

Connect multiple devices withinyour home. Stream HD moviesand television using Netflix, Hulu,Amazon Instant Video and othercontent streaming services.

$124.95/mo.

Broadband Internet Only

$99.95*/mo.

*Phone Line Required

up to

250

Mbps up/down

Streaming multiple HD movies and television at the same time. Boost your online gaming advantage with reliable connectivity.

$174.95/mo.

Broadband Internet Only

$149.95*/mo.

*Phone Line Required

up to

500

Mbps up/down

Work from the comfort of your home, including video-conferencing and large data transfers.

$224.95/mo.

Broadband Internet Only

$199.95*/mo.

*Phone Line Required

up to

1Gig

Mbps up/down

For the Power Users! Work with advanced hosting platforms, enterprise applications and other business-oriented tools. Play and share games through online gaming centers.

$324.95/mo.

Broadband Internet Only

$299.95*/mo.

*Phone Line Required

Rates do not include County, State and Federal charges or taxes.

Included

Router

Router remains the property of RTC.

Junk Email & Virus Filter

Filter out junk and spam email and stay protected against potential threats.

Extra Features

Static IP

Purchase a static IP address. $7/month

Email Only Account

E-mail Only Accounts are used to send and receive email. This account accesses the internet by dial-up but is not able to surf the web. $5/month

Domain Hosting

Set-up: $60. $4.95/month

Web Hosting

Standard Pack 1: $9.95/month

Standard Pack 2: $9.95/month

Value Pack: $11.95/month

E-Commerce Pack: $14.95/month

Web Hosting Set-up: $60

RTC Web Hosting provides:

Unlimited traffic to your site
Site statistics
12 E-mail accounts
FTP access
Assistance for domain registration
Personal ownership and control of domain
Local technical support
Competitive prices
AND site creation assistance

Websites allow you to provide customer service 24 hours a day, 7 days a week and can boost business by providing online shopping. Websites are an interactive and eye-catching way to make a lasting impression.

Standard Pack 1 – Web Hosting Only: $9.95/month
Create your web site using web page software such as Front Page or Dream Weaver. You have complete control and creativity over the look and feel of your web site.

Standard Pack 2 – Site Builder: $9.95/month
Use our online site building software to create your custom site.

The Standard Pack gives you:
550 designs
Up to 10 pages
12 E-mail accounts
Logo or image of your choice
Form creation tool
Guest book
Footer
Banner
Online image editing tool
Graphics rich welcome page
Additional goodies (hit counter, date & time stamp, maps, driving directions, animated cursors, Google search, calendar, news, Yahoo presence, mailing list, and more!)
10 Day Free Trial (Please contact RTC prior to the end of your free trial. Your work will be lost if you do not sign up for the service within the 10 day trial.)

Value Pack: $11.95/month
Use our online site building software to create your custom site.
The Value Pack gives you:
Over 700 designs
Up to 40 pages
12 E-mail accounts
Logo or image of your choice
Form creation tool
Guest book
Footer
Banner
Online image editing tool
Graphics rich welcome page
Photo album
Flash intro animations
Additional goodies (hit counter, date & time stamp, maps, driving directions, animated cursors, Google search, calendar, news, Yahoo presence, mailing list, and more!)
10 Day Free Trial (Please contact RTC prior to the end of your free trial. Your work will be lost if you do not sign up for the service within the 10 day trial.)

E-Commerce Pack: $14.95/month
Use our online site building software to create your custom site.
The E-Commerce Pack gives you:
Over 700 designs
Up to 70 pages
12 E-mail accounts
Logo or image of your choice
Form creation tool
Guest book
Footer
Banner
Online image editing tool
Graphics rich welcome page
Photo album
Flash intro animations
Blog tools
Shopping cart
Shop payment gateway integration (Paypal,Verisign PayflowLink, Authorize.net and 2Checkout.com)
Additional goodies (hit counter, date & time stamp, maps, driving directions, animated cursors, Google search, calendar, news, Yahoo presence, mailing list, and more!)
10 Day Free Trial (Please contact RTC prior to the end of your free trial. Your work will be lost if you do not sign up for the service within the 10 day trial.)

Contact RTC at 888.862.3115 to sign-up or for more information on web hosting services.

Dedicated Circuits

Pricing Varies By Speed Dedicated Circuits provide subscribers with high speed dedicated service between two points. RTC offers DS1′s (T1) and DS3′s (T3). Other specialized high speed circuits are available to connect your business to the internet or connect your business’s multiple locations. Call RTC at 1.888.862.3115

Extra Emailboxes

Add additional email inboxes to your current email account. $3/month

Extra Emailboxes with Web Hosting

6 Extra email inboxes – $5.00/mo

Secure Site 2 Site

Need RTC services at more than one location? Our Secure Site2Site adds security and efficiency. Secure Site2Site is a point-to-point LAN service. Let’s say you have 2 or more locations that need phone, internet, TV, and surveillance camera services. This situation is a good fit for Secure Site2Site, which helps guard against the data security threats of the open internet and provides a reliable, high-speed connection. Every business is unique in its needs. To set up a Secure Site2Site network for your business call RTC for a free on-site consultation.

Support & FAQs

How to Connect Your Devices to Wi-Fi

It’s easy to do if you simply follow these steps

Did you just get a new tablet or other device and can’t figure out how to connect it to your home’s Wi-Fi network? Or are you wondering how to use the Wi-Fi network in a public place or the home of a friend or family member? You’re not alone.

RTC receives many calls from our customers with questions related to connecting devices to Wi-Fi. So we’re sharing these step-by-step instructions to help you understand the process. You may want to keep this article handy for future reference.

  1. Make sure the Wi-Fi connection for your device is on.

Regardless of the device — laptop, tablet, or smartphone —  it’s possible to turn off Wi-Fi. Some devices have a physical switch that turns Wi-Fi on or off, while others provide the ability to toggle Wi-Fi on the software settings. Make sure your device does not have the Wi-Fi capability turned off before proceeding.

  1. Access your device’s settings.

Navigate to your device’s “Settings” and open them. Then navigate to “Network Settings,” followed by “Wi-Fi.” You can also click on the Wi-Fi icon on a computer’s toolbar to open up a dropdown menu, which will list the names of the Wi-Fi networks in the area.

  1. Find the name of the Wi-Fi network you want.

When you see the names of the Wi-Fi networks in the area, find your home network’s name and select it.it. If you’re somewhere other than home, look for the name of the network at that location, such as “Susie’s Coffee Shop Wi-Fi” and select it.

Here’s a tip: If your home network’s name is not easy to remember, perhaps because it contains random letters and numbers, make sure you have the name (and password) written down somewhere. That way, when guests at your home ask about Wi-Fi access, you’ll be ready!

  1. Enter the password for the Wi-Fi network.

For security reasons, many private and public Wi-Fi networks require passwords to gain access. If the network you’re trying to connect to has a password, you’ll be prompted to enter that password before you can access the internet. When at a hotel, restaurant, or other public location, you may need to ask an employee for the current password. In some cases, the password will be displayed on a counter or other prominent spot for the convenience of guests.

  1. Test out your internet connection.

Once you think you’ve connected your device to the Wi-Fi network, open up a page in your web browser to make sure it loads. If it does, you’re ready to go. If it doesn’t, proceed to the next step.

  1. Troubleshoot if your device won’t connect to the Wi-Fi network.

There are a variety of reasons why a device may not be able to connect to a particular Wi-Fi network. Here are a few of the most common problems and their solutions:

  • Some older computers are unable to connect to the internet wirelessly. You may need an Ethernet cable to get online.
  • If the internet is slow or won’t connect, you may be out of range of the wireless router. Try moving closer to the source.
  • You may have entered the password incorrectly. Double check that you were given the correct password and try entering it again.

As a cooperative, one of RTC’s values is “Focus on the Customer.” We’re always happy to help you use and enjoy the communications technology available today. Please stop by your local RTC office or call us at 1.888.862.3115 if you need assistance.

How to Submit a Trouble Ticket

If you’re having issues with any of your RTC services, please call our office immediately at 888.862.3115. Many times, customers will tell us they’ve been experiencing troubles for days, weeks, or even months. By waiting to call us, they experience a longer period of technical difficulties than is necessary. Remember, RTC typically does not know you’re having an issue until you informs us.

RTC’s business hours are Monday through Friday, 8:00 am to 4:30 pm. RTC does have an after-hours answering service that can troubleshoot email and Internet troubles over the phone. We also have technicians on call for emergency situations. If it’s not an emergency, we can try to fix the service issue over the phone. If the problem cannot be resolved over the phone, we’ll send out a technician the next business day.

When you call to report a technical issue after hours, please provide the following information so we can help you in a timely manner:

  • Name
  • Home telephone number
  • Cell phone number
  • Account number

If you’re not available when we return your call, we’ll leave you a message if possible. (Sometimes when we call cell phone numbers, the mail box is full or not set up, and we can’t leave a message.)

Facebook/Cambridge Analytica User Question

Question: Facebook told me my data wasn’t shared with Cambridge Analytica, which is a relief. But now I’m spooked. What’s to keep other bad actors from collecting it, and how do I prevent that from happening?

Answer: As has always been the case with keeping your data private on Facebook, the key lies in the application’s settings. If you choose to continue using Facebook, take the following precautions to keep your data safe.

  1. On your Facebook home page, click the down-arrow in the upper-right corner of the screen. From the list, select Settings.
  2. In the left column, click Apps and Websites.
  3. Review the apps and websites Facebook has access to, and follow the instructions to remove those you no longer use or don’t trust.
  4. Now, back in the left column, select Ads.
  5. Follow the instructions to adjust how Facebook targets ads to you.
  6. While you’re at it, go through the other areas in the left column, including Security and Login, Privacy, and Timeline and Tagging, to make sure these settings are as you want them.
  7. Now might also be a good time to go through your friend list and remove those people you don’t really know or communicate with.
  8. Finally, be choosy about what you click on within Facebook. Cambridge Analytica was able to gather data from users who clicked on an innocent-seeming personality quiz.

Remember, though, the best way to protect your data is to limit how much you provide in the first place. Sharing many details of your life may be fun, but no privacy setting on a social media platform is completely foolproof.

Power was out, now the internet doesn't work. Help!

Since your power was off for an extended period of time, you may need to reboot your router.  Here is some info on how to do that:

Do NOT press the reset button.

  • If your router is equipped with an on/off button on the lower left side, press that button to power off. Wait 20-30 seconds and press again to reapply power to the router.
  • If your router does not have an on/off button, remove the power cable from the lower left side by squeezing in the sides of the cable and pulling out. Wait 20-30 seconds and then reattach the power cable to apply power to the router.
  • The router will take roughly 3-5 minutes to fully boot back up.

If you are still experiencing issues, please contact us at 701-862-3115.

Common Reasons for a Weak Wi-Fi Signal

Given how much use your home’s Wi-Fi network gets, the last thing you want is a weak Wi-Fi signal that can reduce your available bandwidth and internet speed. Here are some issues that often cause Wi-Fi problems:

Distance

The farther away you are from wireless routers and access points, the weaker your Wi-Fi signal will be.

Construction

If your Wi-Fi signal mysteriously drops off in certain rooms, it may be due to your home’s construction. Especially thick walls can muffle Wi-Fi signals, as can certain types of construction materials such as metallic mesh inside plaster and lath walls.

Device Interference

You may find intermittent signal problems caused by interference from other devices. Wi-Fi operates in the 2.4-gigahertz band, as do cordless phones and some remote alarm products. Additionally, microwaves can produce substantial interference in the frequency range used by wireless devices and can completely disrupt a Wi-Fi connection.

Want help managing your home’s Wi-Fi network? RTC offers Whole Home Wi-Fi, a monthly service that provides guaranteed Wi-Fi coverage throughout your home and includes an RTC assessment, installation, setup of your network, connection of devices, and Tech Home Protect Plus. To learn more, visit www.rtc.coop/wifi.

Why is my Wi-Fi slow in certain places?

There could be a few reasons why your Wi-Fi is slow or non-existent in certain areas.

  1. The distance between your Wi-Fi router/modem and your device is too far.
  2. There could be things blocking or interrupting your Wi-Fi Signal. The more walls the Wi-Fi signal has to travel through, the weaker your signal will become.
  3. Numerous Devices: Cell phones, smart TVs, tablets, appliances, baby monitors, wireless security cameras and wireless speakers all operate on the same frequencies and can lower your Wi-Fi speeds.

Trouble with your internet or Wi-Fi?

Eric, Data Network Tech, shares a few things to try at home before you call RTC.

Know Your Equipment

TV Set-Top Box

Router/ONT

804 Mesh Unit

Seasonal Disconnect Plans

RTC offers Winter and Summer disconnect plans. Contact us to place your services on a seasonal disconnect plan.

Internet

Service Estimate


Know What You Want?

APPLY NOW