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RTC IS EXPERIENCING OUTAGES

RTC business offices are now closed, however, our technicians are still diligently working on the cabin site areas and apartment buildings that are still experiencing service trouble.  Please continue to watch for further updates as they become available. Also, we do have our 24 hour help line that will still be available (call 701-862-3115).*
We sincerely apologize for the outage which affected data services. This was caused by a software issue and is still affecting cabin site areas and apartment buildings. We will keep you updated on that progress. Thank you for your continued patience.
*****Update – Services have been restored. If you are still experiencing any issues, please try rebooting your router. If your service is still not restored, please contact us at 701-862-3115.*****
****Update – We have identified the problem and are working to fix it. We expect to restore service soon.****

*** Update – We have expanded our efforts to resolve the internet outage by reaching out to our equipment vendors so that they may help us to find the problem and fix it. We will be working through the night and as long as it takes to bring service back online, to all of our customers. Thank you for your continued patience and understanding.***

**Update – We have determined the service issues we are experiencing are intermittent across our entire network.  Please know we are continuing to use all available resources to resolve these service issues as soon as possible. Unfortunately, we don’t have an estimated time frame as to how long this will last.

We will continue to update our website https://rtc.coop/ and Facebook when new information is available.**

*Update – The RTC team is continuing to use all available resources to resolve the service issues we are having.*
RTC is experiencing service outages throughout our entire service area. Our technicians are currently working diligently to get everything running smoothly. We will update this post with more information as it becomes available. We apologize for the inconvenience.
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High speed Internet is available in most, but not all locations. Speeds vary depending on technology location.

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We know that connecting you to the world is important, that’s why we are here. RTC was formed in 1951 to provide low cost, quality telephone service to its rural member owners. RTC continues to build and upgrade our plant infrastructure to bring you the best possible services at an affordable cost.

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By the way, last time your tech was at the house he was fabulous! He did such a wonderful job getting our services up and explaining things. Thanks RTC!

Kathy J.RTC Customer
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I am very impressed by your techs. They were professional, polite and fixed the problem to my satisfaction. GREAT JOB!

Apartment TenantRTC Customer
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I was afraid with a weekend trouble the tech would be cranky, but the on-call tech who fixed my internet on Sunday was very pleasant, professional and made it a nice experience. I know how hard it is to be on-call on the weekend and keep a positive attitude.

Ken K.RTC Customer
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RTC’s Tech was very patient and knowledgeable. He went above and beyond with my trouble call and helped me set up all of my devices and event printed out an instruction sheet for me to use if I had future issues.

Rod H.RTC Customer
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I had an awesome experience with a RTC Tech today, fixing my phone trouble. He was pleasant and very thorough.

Larry H.RTC Customer
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Thank You for the prompt service. The tech that was here did a great job and was very polite. This was not the only trip RTC has made out here and every experience has been good!

NicholeRTC Customer
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We live in the Ryder area & recently got connected with RTC. I just wanted to take a few minutes to let you know how impressed we are with some of your employees. The customer service rep & tech who installed the equipment in our house were extremely polite, professional, and good at what they do. We feel they deserve some recognition & think they're assets to RTC & it's continued success. Thank you & have a great day!

Ryder ResidentRTC Customer
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